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Members

About Blue Connect

The Blue Connect℠ member portal puts your health in your hands.
Register Now Download the app

Why use Blue Connect?

The Blue Connect member portal allows you to manage your plan, look up how much a procedure may cost, get real-time claims status details, see your spending toward your deductible and out-of-pocket limits, and discover extra perks.

View your documents

Find your claims, explanation of benefits (EOBs), forms, letters, and plan documents.

Log In to See Your Documents

Pay your bills

Easily make payments online, or save time and energy by signing up for AutoPay.

Learn About Online Billing

Manage contact preferences

Enroll in paperless delivery, verify your information, or update how we contact you.

Learn About Managing Preferences

Find care

Search for in-network doctors, hospitals, urgent care centers, and prescription drugs.

Log In to Find Care

Message customer support

Chat with or send a secure message to our customer support team.

Log In to Send a Secure Message

Check plan benefits

Look up important details about your coverage and benefits.

Log In to View Benefit Booklet

Access wellness programs

In your Blue Connect member portal, you have exclusive access to wellness programs any time you need them. These programs include:

  • Nurse support
  • Lifestyle coaching
  • Nutritional counseling
  • Mental health services
Learn About Wellness Programs

Register for Blue Connect

It's easy for Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members to register for Blue Connect member portal and access their health benefits on the go.

Register Now Learn how to register

Take Blue Connect with you wherever you go

Now that you've registered for Blue Connect, be sure to download the Blue Connect Mobile NC app.

With our mobile app, you'll get access to even more features:

  • Add your member ID card to your Apple Wallet® or Google Wallet™.
  • Access secure in-app messaging and chat with customer support.
  • Log in with your mobile device using Face ID™ or Touch ID™.

Download the mobile app

Download the mobile app for iOS and Android devices. You can sign in with AppleTouch ID, Android Fingerprint ID or Apple Face ID.1

Frequently asked questions

Yes, you can. To add it to your Apple Wallet® or Google Wallet®: 

Yes, you can pay your monthly premium bill online by logging in to your Blue Connect℠ member portal or paying as a guest.

Log in to your Blue Connect member portal and select Billing & Payments to make a one-time payment or to set up AutoPay (recurring payments). You can pay your bill by using:

  • Electronic bank draft
  • Debit card
  • Credit card, including Visa, MasterCard, Discover, or American Express

Members or their authorized representatives or caregivers can make a one-time payment without logging in to Blue Connect by paying as a guest. When you choose to make a one-time payment as a guest, you can pay by:

  • Credit card
  • Debit card
  • PayPal 
  • Venmo
  • Apple Pay or Google Pay (if using a mobile device) 

Visit HealthCare.gov, to cancel any plans you purchased there.

If you purchased your own plan elsewhere, you can ask to cancel that plan in the Blue Connect℠ member portal.

Here's what to do next:

  1. Send a Secure Message to Customer Service through your Blue Connect Inbox.
  2. Click the Compose button.
  3. Select Cancel My Plan as your message topic.
  4. Fill out the request form and submit.

Otherwise, please call the Customer Service number on the back of your member ID card for assistance.

If you get health coverage through an employer:

  • Contact your group administrator or HR department to make changes to your account.
  • Get an Enrollment and Change Application from Customer Service (call the number on the back of your member ID card) or through your employer. Complete sections A and B.

If you buy your own health coverage:

  • Log in to Blue Connect℠ to update your contact information when your address, cell phone number, or email address changes.
  • Or contact Customer Service for help by calling the number on the back of your member ID card.

An insurance card from Blue Cross NC looks like this:

Keep this card with you. It's your identification that says, "I am a Blue Cross NC member." You'll need to show it every time you visit an emergency room, urgent care center or health care provider. And, the back of your card has several important phone numbers to use when you need help. 

Are you already a member? 

On Blue Connect℠, your member portal, you can see, download and print your member ID card, and order new ones. Replacement cards are typically mailed to your home address in 3–5 business days. Simply log in to Blue Connect or call Customer Service at 877-258-3334.

Member ID cards are not available for expired or cancelled policies.