Find department information if you have questions, need to check a status, or get support.
Commercial appeals
800-214-4844 (toll-free)
Blue Medicare HMO℠ and Blue Medicare PPO℠ appeals
888-296-9790 (toll-free)
800-571-7942 (toll-free)
866-987-4161 (fax) (commercial)
336-794-1557 (fax) (Medicare)
For questions or issues with Blue e or HIPAA transactions, missing electronic 837 claims audit / error reports, questions regarding the content of your secure electronic mailbox, or general EDI questions, call the eSolutions Help Desk at 888-333-8594 (toll-free).
800-610-0050 (fax)
Health Network Solutions, Inc. (for Blue Medicare HMO and PPO plans)
Participating providers need to submit a form if their practice contact information, ownership, or roster changes.
800-777-1643 (toll-free)
919-765-4349 (fax)
800-777-1643 (toll-free)
919-765-7016 (fax)
Participating providers need to submit a form if their practice contact information, ownership, or roster changes.
800-777-1643 (toll-free)
919-765-4349 (fax)
Healthy Outcomes (Care Management)
800-218-5295 (toll-free)
For questions or issues with Blue e or HIPAA transactions, missing electronic 837 claims audit / error reports, questions regarding the content of your secure electronic mailbox, or general EDI questions, call the eSolutions Help Desk at 888-333-8594 (toll-free).
In-state eligibility, benefits, and claim status information
Commercial providers
800-214-4844 (toll-free)
Blue Medicare HMO and Blue Medicare PPO
888-296-9790 (toll-free)
Mailing address:
1965 Ivy Creek Blvd., #100
Durham, NC 27707
Out-of-state (BlueCard®) eligibility and claim status information
BlueCard and InterPlan Program (IPP) allow members of one Blue Plan to obtain health care service benefits while traveling or living in another Blue Plan's service area. You may submit claims for patients from other Blue Plans, domestic and international, directly to Blue Cross NC.
InterPlan Program
800-487-5522 (toll-free)
BlueCard
800-676-2583 (toll-free)
Behavioral health (mental health and substance use disorder)
800-288-3976 (toll-free)
Benefits, claims, and eligibility
800-222-4739 (toll-free)
Healthy Endeavors (disease management)
888-392-3506 (toll-free)
Health management (case management)
888-234-2415 (toll-free)
Inquiries (Blue Cross NC FEP Customer Service)
800-222-4739 (toll-free)
Pre-certification and prior approval
800-672-7897 (toll-free)
919-765-2081 (fax)
Retail pharmacy
800-624-5060 (toll-free)
877-727-3784 (toll-free) (prior approval requests and statuses)
We work hard to protect our members, agents, and business partners to help lower costs and protect personal information. If you suspect health care fraud, waste, and abuse, please report the problem immediately to Blue Cross NC.
800-324-4963 (toll-free)
Commercial inquiries
800-214-4844 (toll-free)
Medicare inquiries
888-296-9790 (toll-free)
FEP inquiries
800-222-4739 (toll-free)
Customer Service Department
877-258-3334 (toll-free)
State Major Medical Plan Members:
Blue Cross NC
PO Box 2291
Durham, NC 27702
North Carolina Teachers & State Employees:
Major Medical Plan
PO Box 30025
Durham, NC 27702
Contact Network Management to obtain information about credentialing, provider numbers, contracts, and sample fee schedules.
800-777-1643 (toll-free)
919-765-4349 (fax)
Mailing address:
Blue Cross NC
PO Box 2291
Durham, NC 27702-2291
Physical address:
Blue Cross NC
5901 Chapel Hill Road
Durham, NC 27707
Our pharmacy network is made up of programs and vendors who manage drug lists, including Specialty Pharmacy and Free Market Health.
View the Pharmacy network page for drug lists, participating pharmacies, and details about these programs.
Blue Cross NC offers a Spanish-speaking customer service line for your patients.
877-258-3334 (toll-free)
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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