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For personalized support, you’ll be asked to log in to your Blue Connect℠ member portal.

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Did you know that we have Blue Cross and Blue Shield of North Carolina (Blue Cross NC) locations dedicated to helping you get the insurance support you need? We're here to help you pick a plan, understand a bill, renew coverage and much more.

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Our North Carolina customer service team is here to help. 

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Frequently asked questions

You can find your Rx letter code in the lower right corner of your member ID card (shown in the blue circle below). If you don't have a letter on your member ID card, please log in to Blue Connect℠ to find the name of your drug plan.

If you have a Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan, you'll find the name of your plan at the top of your member ID card.

You'll find the name of your Medicare plan at the top right of your member ID card or the bottom left. You can also find more plan details in the center of your card, below your Subscriber ID.

During 2025, our offices are closed in observance of the following holidays:

  • New Year's Day: January 1
  • MLK Day: January 20
  • Memorial Day: May 26
  • Independence Day: July 4
  • Labor Day: September 1 
  • Thanksgiving: November 27
  • Day after Thanksgiving: November 28
  • Christmas Eve: December 24
  • Christmas Day: December 25
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Find in-network doctors, facilities, prescriptions, and more. Explore care options, or log in to Blue Connect℠ to search existing coverage.

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