Knowledge Center

Our health insurance glossary can help expand your understanding of common and key health insurance terms.

Your health insurance card is also your member ID card. It proves you're covered for services at a doctor's office, urgent care, or hospital.

Understanding the difference between coinsurance and a copay can help you manage your health care costs.

Understanding prescription drug costs, types, and tiers can be challenging. Let us explain what goes into prescription medications and their costs.

Your doctor may suggest you take some non-formulary drugs, or those not on your approved list. Learn how to request coverage of non-formulary medications.

Our drug search tool tells you which drugs are covered, as well as which need prior authorization.

Your health insurance provider may require your health care provider to submit a prior review and authorization before your plan will cover costs.

Need to submit a claim for medical services you received? Learn about when and how to file a claim.

Whether you're looking to submit a medical claim form or find proof of coverage documents for filing your taxes, we have you covered.

Finding a primary care physician is an important part of maintaining your overall health. Here's how to find a primary care doctor who's right for you.

Preventive care is routine health care that helps prevent health problems. Think flu shots, cancer screenings, and blood pressure checks.

Life gets busy, and sometimes getting in to see your health care provider can be challenging. That's when telehealth can help.