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If you're struggling with a mental health issue, you’re not alone. In any given year, 1 in 5 Americans will experience a mental illness1.1This can include anxiety, depression, substance use, and other disorders.
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members have access to to reputable mental health professionals and treatment centers to help you address these challenges.
If you’ve noticed you or a family member have been feeling unusually tired, sad, fearful, angry, or withdrawn, it may be time to reach out for help.
Care resources for members
Care navigators
Need help finding a behavioral health provider? Fill out a self-referral form, and one of our care navigators can help you.
Substance use disorder support
If you or a loved one are among the 48.5 million Americans struggling with alcohol or drugs2, we're here for you.
Youth mental health services
Just like adults, children and teens often face mental health challenges such as anxiety and depression. We're committed to supporting your kids and teens in every aspect of their health.
Primary care providers
Your regular doctor can talk to you about your concerns and refer you to a specialist who can help.
Telehealth
Get the care you need from the comfort of home. If your plan has telehealth benefits, you can meet virtually with a therapist or mental health professional.3
Same-day care
If you or a loved one need same day access to a provider, on-demand clinicians can assist you virtually. Eligible members can register online to set up an appointment.4
Every health plan is different, but you can see the benefits covered by your plan with Blue Connect℠.
Mental health insights
Get in touch with us
Our North Carolina customer service team is here to help.
Disclosures:
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Source: Children and Mental Health: Is This Just a Stage? (nih.gov)
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Alcohol and Drug Abuse Statistics (facts about addiction). Resources for Addiction Rehabilitation & Recovery. (2024, July 30). americanaddictioncenters.org/rehab-guide/addiction-statistics-demographics (Accessed February 2025).
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Telehealth benefits are available on all plans either from Blue Cross NC or through the provider network. Blue Cross NC provides the telehealth program for your convenience and is not liable in any way for the goods or services received. Blue Cross NC reserves the right to discontinue or change the program at any time without prior notice. Decisions regarding your care should be made with the advice of a doctor. Depending on your plan, selected programs may not be available to you at this time. Check with Blue Cross NC Customer Service to determine your eligibility. Blue Cross NC has contracted with a third-party vendor independent from Blue Cross NC to bring you telehealth benefits.
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Mindpath Health (Mindpath) is an independent company that is solely responsible for the behavioral health services it is providing. Mindpath does not offer Blue Cross or Blue Shield products or services.
®, SM are marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. 1/24
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.