Log In
Emergency help
If your child needs immediate help for a psychiatric or medical emergency, call 911 or 988 (the Suicide or Crisis Lifeline) or visit your local emergency room immediately.
Helping you help your kids
At Blue Cross and Blue Shield of North Carolina (Blue Cross NC), we're here to support you and your family. Just like adults, children and teens often face mental health challenges such as anxiety and depression. Signs of mental health challenges in kids can include:1
- Unusual tiredness
- Sadness
- Fearfulness
- Anger
- Withdrawing from people or activities
If you’ve noticed these or other changes in your child, it may be time to connect with a mental health professional. We're here to help you achieve your goal of a happy and healthy family.
Resources for members
Many mental health care tools and services are available for members and their covered dependents.
Search for a mental health provider
With our Find Care tool, you can search for in-network psychiatrists, social workers, and other mental health providers who can support you and your child. You can also look up prescription drugs covered under your plan.
Let us help you find a provider
We know that finding and scheduling mental health care can feel daunting. Our care navigators are trained to connect you with resources and assist in finding the right care for your kids and teens. Complete a short form, and our team will reach out soon.
Connect with a provider virtually
Get support from the comfort of home through virtual appointments. Many of our health plans offer mental health care via telehealth for teens ages 13–17.2
Get crisis care
For children ages 5 and older, you can get rapid response mental health care in North Carolina by calling the behavioral health number on the back of your member ID card, calling 988, or connecting with Crisis Solutions NC.
Get same-day care
If your kids need virtual mental health care, you don't have to wait. Eligible members can get on-demand care for their kids and teens with MindPath Health®.3
Every health plan is different. Learn more about what's covered in your plan by logging in to your Blue Connect℠ member portal and reviewing your Benefit Booklet.
Youth mental health insights
Disclosures:
-
Source: Children and Mental Health: Is This Just a Stage? (nih.gov)
-
Telehealth benefits are available on all plans either from Blue Cross NC or through the provider network. Blue Cross NC provides the telehealth program for your convenience and is not liable in any way for the goods or services received. Blue Cross NC reserves the right to discontinue or change the program at any time without prior notice. Decisions regarding your care should be made with the advice of a doctor. Depending on your plan, selected programs may not be available to you at this time. Check with Blue Cross NC Customer Service to determine your eligibility. Blue Cross NC has contracted with a third-party vendor independent from Blue Cross NC to bring you telehealth benefits.
-
Mindpath Health (Mindpath) is an independent company that is solely responsible for the behavioral health services it is providing. Mindpath does not offer Blue Cross or Blue Shield products or services.
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) offers several decision-support tools to aid you in making decisions around your health care experience. These tools are offered for your convenience and should be used only as reference tools. You should consult your own legal counsel, tax advisor or personal physician as applicable throughout your health care experience.
Check your benefit booklet for eligibility and other details.
Limitations and restrictions may apply based on factors specific to your medical needs and the terms of your plan, including, but not limited to your age, medical needs, treatment history, and medical necessity policies. Coverage may also vary as required by state law.
Telehealth services are subject to the terms and conditions of the member’s health plan, including benefits, limitations and exclusions. Telehealth services are not a substitute for emergency care.
U47096, 1/25
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
Information in other languages: Español 中文 Tiếng Việt 한국어 Français العَرَبِيَّة Hmoob ру́сский Tagalog ગુજરાતી ភាសាខ្មែរ Deutsch हिन्दी ລາວ 日本語
© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.