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Identification of Microorganisms using Nucleic Acid Probes AHS – M2097

Commercial Laboratory Policy
Origination: 01/2019
Last Review: 10/2024

Description of Procedure or Service

Nucleic acid hybridization technologies utilize complementary properties of the DNA double-helix structures to anneal together DNA fragments from different sources. These techniques are utilized in polymerase chain reaction (PCR) and fluorescent resonance energy transfer (FRET) techniques to identify microorganisms (Khan, 2014).

A discussion of every infectious agent that might be detected with a probe technique is beyond the scope of this policy. Many probes have been combined into panels of tests. For the purposes of this policy, only individual probes are reviewed.

For guidance on nucleic acid identification of Candida in vaginitis, please refer to AHS-M2057- Diagnosis of Vaginitis Including Multi-Target PCR Testing.

Related Policies

Hepatitis Testing AHS – G2036
Lyme Disease AHS – G2143
Pathogen Panel Testing AHS – G2149
Diagnostic Testing of Common Sexually Transmitted Infections AHS – G2157
Testing for Vector-Borne Infections AHS – G2158
Diagnosis of Vaginitis AHS – M2057

***Note: This Medical Policy is complex and technical. For questions concerning the technical language and/or specific clinical indications for its use, please consult your physician.

Policy

BCBSNC will provide coverage for identification of microorganisms using nucleic probes when it is determined the medical criteria and guidelines shown below are met.

Benefits Application

This medical policy relates only to the services or supplies described herein. Please refer to the Member's Benefit Booklet for availability of benefits. Member's benefits may vary according to benefit design; therefore, member benefit language should be reviewed before applying the terms of this medical policy. 

When Identification of Microorganisms Using Nucleic Acid Probes is covered

  1. Reimbursement of nucleic acid identification using direct probe, amplified probe, or quantification is allowed for the microorganism’s procedure codes summarized in Table 1 below:
MicroorganismDirect ProbeAmplified ProbeQuantification
Bartonella henselae or quintana 87471 
Chlamydia pneumoniae8748587486 
Clostridium difficile 87493 
Cytomegalovirus874958749687497
Enterococcus, Vancomycin-resistant (e.g., enterococcus vanA, vanB) 87500 
Enterovirus 87498 
Herpes virus-6   87533
Legionella pneumophila8754087541 
Mycoplasma pneumoniae8758087581 
Orthopoxvirus 87593 
Respiratory syncytial virus 87634 
Staphylococcus aureus 87640 
Staphylococcus aureus, methicillin resistant 87641 

When Identification of Microorganisms Using Nucleic Acid Probes is not covered

Reimbursement is not allowed for nucleic acid identification using direct probe, amplified probe, or quantification for the microorganism’s procedure codes summarized in Table 1 below:

MicroorganismDirect ProbeAmplified ProbeQuantification
Bartonella henselae or quintana  87472
Non-vaginal Candida species874808748187482
Chlamydia pneumoniae  87487
Hepatitis G875258752687527
Herpes virus-68753187532 
Legionella pneumophila  87542
Mycoplasma pneumoniae  87582

Reimbursement is not allowed for simultaneous ordering of any combination of direct probe, amplified probe, and/or quantification for the same organism in a single encounter.

Policy Guidelines

Background

Nucleic acid hybridization technologies, including polymerase chain reaction (PCR), ligase- or helicase-dependent amplification, and transcription-mediated amplification, are beneficial tools for pathogen detection in blood culture and other clinical specimens due to high specificity and sensitivity (Khan, 2014). The use of nucleic acid-based methods to detect bacterial pathogens in a clinical laboratory setting offers “increased sensitivity and specificity over traditional microbiological techniques” due to its specificity, sensitivity, reduction in time, and high-throughput capability; however, “contamination potential, lack of standardization or validation for some assays, complex interpretation of results, and increased cost are possible limitations of these tests” (Mothershed & Whitney, 2006).

Guidelines and Recommendations

World Health Organization (WHO)

For detection of mpox, the WHO recommends “detection of viral DNA by polymerase chain reaction (PCR)” as the preferred laboratory test and recommends that any individual with a suspected case should be offered testing. They note that the best specimens for diagnosis are taken directly from the rash. Antigen and antibody detection may not be able to distinguish between orthopoxviruses (WHO, 2022).

2018 Infectious Diseases Society of America (IDSA)

Specific guidelines for testing of many organisms listed within the policy coverage criteria is found in the updated 2018 Infectious Diseases Society of America (IDSA) guidelines and recommendations titled, “A Guide to Utilization of the Microbiology Laboratory for Diagnosis of Infectious Diseases: 2018 Update by the Infectious Diseases Society of America and the American Society for Microbiology” (Miller et al., 2018). “This document is organized by body system, although many organisms are capable of causing disease in >1 body system. There may be a redundant mention of some organisms because of their propensity to infect multiple sites. One of the unique features of this document is its ability to assist clinicians who have specific suspicions regarding possible etiologic agents causing a specific type of disease. When the term “clinician” is used throughout the document, it also includes other licensed, advanced practice providers. Another unique feature is that in most chapters, there are targeted recommendations and precautions regarding selecting and collecting specimens for analysis for a disease process. It is very easy to access critical information about a specific body site just by consulting the table of contents. Within each chapter, there is a table describing the specimen needs regarding a variety of etiologic agents that one may suspect as causing the illness. The test methods in the tables are listed in priority order according to the recommendations of the authors and reviewers” (Miller et al., 2018).

Centers of Disease Control and Prevention (CDC)

Candida Auris (C. auris)

The CDC writes that “Molecular methods based on sequencing the D1-D2 region of the 28s rDNA or the Internal Transcribed Region (ITS) of rDNA can identify C. auris.” The CDC further notes that various PCR methods have been developed for identifying C. auris (CDC, 2024d).

Chlamydia Pneumoniae (C. pneumoniae)

The CDC writes that RT-PCR is the “preferred” method of detecting an acute C. pneumoniae infection. (CDC, 2024e).

Clostridioides difficile (C. diff)

The CDC states that there are four laboratory tests that can be used to diagnose Clostridioides difficile infection (CDI). “FDA-approved PCR assays are same-day tests that are highly sensitive and specific for the presence of a toxin-producing C. diff organism.” The CDC does note that “molecular assays can be positive for C. diff in asymptomatic individuals and those who do not have an infection” and “when using multi-pathogen (multiplex) molecular methods, read the results with caution as the pre-test probability of C. diff infection might be less” (CDC, 2024b).

Cytomegalovirus (CMV)

The CDC states that “The enzyme-linked immunosorbent assay is the most common serologic test for measuring antibody to CMV.” The CDC also notes that “congenital CMV infection cannot be diagnosed with antibody testing (IgG and IgM)” and recommends “the standard laboratory test for diagnosing congenital CMV infection is a PCR on saliva, with a confirmatory test on urine.” (CDC, 2024f).

Mpox Virus

The CDC defines a suspect case of Mpox as a “new characteristic rash or meets one of the epidemiologic criteria and has a high clinical suspicion for mpox.” A probable case is defined as “no suspicion of other recent Orthopoxvirus exposure (e.g., Vaccinia virus in ACAM2000 vaccination) AND demonstration of the presence of Orthopoxvirus DNA by polymerase chain reaction of a clinical specimen OR Orthopoxvirus using immunohistochemical or electron microscopy testing methods OR Demonstration of detectable levels of anti-orthopoxvirus IgM antibody during the period of 4 to 56 days after rash onset.” A confirmed case of Mpox is defined as “demonstration of the presence of Mpox virus DNA by polymerase chain reaction testing or Next-Generation sequencing of a clinical specimen OR isolation of Mpox virus in culture from a clinical specimen” (CDC, 2024k).

The CDC states that “Mpox is diagnosed using real time PCR tests” and further notes “clinicians should collect two swabs from each lesion (generally from 2-3 lesions) in case additional testing, such as clade-specific testing, is needed for these patients” (CDC, 2024l).

MRSA

The CDC remarks that “Providers can test some patients to see if they carry MRSA in their nose or on their skin. This test involves rubbing a cotton-tipped swab in the patient's nostrils or on the skin. The only way to know if MRSA is the cause of an infection is to test for the bacteria in a laboratory.” The CDC further states “There are many methods laboratorians can use to test for MRSA” and lists that “Phenotypic methods recommended for the detection of MRSA include: cefoxitin broth microdilution, oxacillin broth microdilution, and cefoxitin disk diffusion testing.” The CDC includes additional methods including “Nucleic acid amplification tests, such as the polymerase chain reaction (PCR), to detect the mecA gene, which mediates oxacillin resistance in staphylococci” but notes “mecA PCR tests will not detect novel resistance mechanisms or uncommon phenotypes (e.g., mecC or borderlineresistant oxacillin resistance)” (CDC, 2024h).

Non-Polio Enterovirus

The CDC remarks that their laboratories “routinely” perform qualitative testing for enteroviruses, parechoviruses, and uncommon picornaviruses and states that “CDC and some health departments test with molecular sequencing methods, or a real-time reverse transcription polymerase chain reaction (rRT-PCR) lab test” (CDC, 2024j).

Respiratory Syncytial Virus (RSV)

The CDC writes that “PCR tests can be used to diagnose anyone for RSV. Antigen tests are only effective when testing infants and young children” (CDC, 2024c).

Miscellaneous

The CDC does not mention the need to quantify [through PCR] Bartonella, Legionella pneumophila, or Mycoplasma pneumoniae. However, PCR can be performed for both Bartonella, Legionella pneumophila, and Mycoplasma pneumoniae specimen (CDC, 2024a, 2024g, 2024i). “Nucleic Acid Amplification Tests (NAATs) are the preferred method of diagnostic testing for M. pneumoniae infections” (CDC, 2024i). No guidance was found on Hepatitis G. 

Committee on Infectious Diseases, American Academy of Pediatrics, 31st Edition (2018-2021, Red Book)

The Committee on Infectious Diseases released joint guidelines with the American Academy of Pediatrics. In it, they note that “the presumptive diagnosis of mucocutaneous candidiasis or thrush usually can be made clinically.” They also state that FISH probes may rapidly detect Candida species from positive blood culture samples, although PCR assays have also been developed for this purpose (AAP Committee on Infectious Diseases, 2018)

European Centre for Disease Prevention and Control (ECDC)

On May 23, 2022, the ECDC released a rapid risk assessment of the Mpoxmulti-country outbreak. They recommend that patients with probable cases should be tested with a “Mpox virus specific PCR or an orthopoxvirus specific PCR assay which is then confirmed through sequencing” (ECDC, 2022b).

On June 2, 2022, ECDC released interim advice on risk communication and community engagement during the 2022 Mpox outbreak in Europe. This is a joint report with the WHO regional office for Europe. They recommend speaking to your doctor about getting tested for Mpox if you develop a rash with a fever or feeling of discomfort or illness (ECDC, 2022a).

United Kingdom Heath Security Agency (UKHSA)

The UKHSA states that “Mpox is diagnosed by PCR test for the Mpox virus (MPXV) on a viral swab taken from one or more vesicles or ulcers.” Specifically, it is recommended that healthcare workers “Take a viral swab in viral culture medium or viral transport medium (for example Virocult®) from an open sore or from the surface of a vesicle. If other wounds are present, ensure that the sample is definitely taken from a vesicle, an ulcer or a crusted vesicle. Rub the swab over the lesion and place the swab in the collection tube. If there are pharyngeal lesions, a throat swab should also be taken” (UKHSA, 2024). UKHSA also suggests that “A viral throat swab can be taken for high-risk contacts of a confirmed or highly probable case who have developed systemic symptoms but do not have a rash or lesions that can be sampled. Please note that even if the throat swab is negative, the individual must continue with monitoring and isolation as instructed by their local health protection team, and should be reassessed and sampled if further symptoms develop”. Lastly, “If follow-up testing is required from a confirmed or highly probable case, either because of clinical deterioration or to inform discharge from isolation to an inpatient setting, additional samples should be taken and should include the following:

  • a lesion swab and throat swab in viral transport medium 
  • a blood sample in an EDTA tube
  • a urine sample in a universal sterile container” (UKHSA, 2024).

The UKHSA states that “Following the identification of a cluster of sexually transmitted HCID Clade I mpox in 2023, there is an increased risk of mpox HCID infection circulating unrecognized on the background of Clade II infections.” They therefore recommend “All diagnostic samples from all individuals testing positive for mpox should now be subject to clade confirmation. Positive mpox samples should be sent to RIPL for clade specific testing if clade differentiation is not available through local mpox testing services” (UKHSA, 2024).

The UKHSA states that mpox DNA viruses can be detected in semen up to 11 days after acute infection, and recommends that: “Following the initial 12 weeks and up to 6 months after recovery from infection, UKHSA recommends performing MPXV PCR on semen samples (and where necessary, oropharyngeal and/or rectal swabs) if the patient:

  • is undergoing fertility treatment or planning pregnancy. 
  • is undergoing planned semen storage (for example prior to chemotherapy) 
  • has an immunocompromised sexual partner (including a pregnant partner) 
  • is concerned about transmission to sexual partner or partners for any other reason and requests a test from their clinician” (UKHSA, 2024).

HHV-6 Foundation

The human herpesvirus 6 (HHV-6) foundation also states that “a negative finding in the plasma does not rule out a localized active infection in an organ (e.g. uterus, brain, thyroid, liver). Persistent HHV6 infections have been found in the liver, brain, lungs, heart tissue and uterus, with no trace of HHV-6 DNA in the plasma. Quantitative testing on blood and tissues is preferred because it can differentiate between the very low levels occasionally found in healthy controls and high levels found in diseased tissues” (HHV-6 Foundation, 2024).

The HHV-6 foundation states that qualitative PCR DNA tests on whole blood are “useless for differentiating active from latent infection” but notes that the test may be useful for differentiating between herpes virus-6A and herpes virus-6B. The HHV-6 foundation states that quantitative PCR DNA tests on whole blood can differentiate active from latent infection “If the viral load is >200 copies per ml or 20 copies per microgram of DNA then this is an active infection.”

State and Federal Regulations, as applicable

Many labs have developed specific tests that they must validate and perform in house. These laboratory-developed tests (LDTs) are regulated by the Centers for Medicare and Medicaid (CMS) as high-complexity tests under the Clinical Laboratory Improvement Amendments of 1988 (CLIA ’88). LDTs are not approved or cleared by the U. S. Food and Drug Administration; however, FDA clearance or approval is not currently required for clinical use.

A list of current U.S. Food and Drug Administration (FDA, 2022) approved or cleared nucleic acid-based microbial tests is available at: https://www.fda.gov/medical-devices/vitro-diagnostics/nucleicacid-based-tests. 

Billing/Coding/Physician Documentation Information

This policy may apply to the following codes. Inclusion of a code in this section does not guarantee that it will be reimbursed. For further information on reimbursement guidelines, please see Administrative Policies on the Blue Cross Blue Shield of North Carolina web site at www.bcbsnc.com. They are listed in the Category Search on the Medical Policy search page.

Applicable service codes: 87471, 87472, 87480, 87481, 87482, 87485, 87486, 87487, 87493, 87495, 87496, 87497, 87498, 87500, 87525, 87526, 87527, 87531, 87532, 87533, 87540, 87541, 87542, 87580, 87581, 87582, 87593, 87634, 87640, 87641.

Scientific Background and Reference Sources

AAP Committee on Infectious Diseases. (2018). Red Book® 2018. https://publications.aap.org/aapbooks/book/546/Red-Book-2018-Report-of-the-Committee-on 

CDC. (2024a, January 10). Clinical Guidance for Bartonella henselae. https://www.cdc.gov/bartonella/hcp/bartonella-henselae/

CDC. (2024b). Clinical Testing and Diagnosis for CDI. https://www.cdc.gov/c-diff/hcp/diagnosis-testing/ 

CDC. (2024c, October 28). Diagnostic Testing for RSV. https://www.cdc.gov/rsv/hcp/clinical-overview/diagnostic-testing.html

CDC. (2024d, May 29). Identification of Candida auris. https://www.cdc.gov/candida-auris/hcp/laboratories/identification-of-c-auris.html

CDC. (2024e, November 15). Laboratory Testing for Chlamydia pneumoniae. https://www.cdc.gov/cpneumoniae/php/laboratories

CDC. (2024f). Laboratory Testing for CMV and Congenital CMV. https://www.cdc.gov/cytomegalovirus/php/laboratories/index.html 

CDC. (2024g, March 25). Laboratory Testing for Legionella. https://www.cdc.gov/legionella/php/laboratories

CDC. (2024h). Laboratory Testing for Methicillin (oxacillin)-resistant Staphylococcus aureus (MRSA). https://www.cdc.gov/mrsa/php/laboratories/index.html 

CDC. (2024i, June 5). Laboratory Testing for Mycoplasma pneumoniae. https://www.cdc.gov/mycoplasma/php/laboratories

CDC. (2024j, November 14). Laboratory Testing for Non-Polio Enterovirus. https://www.cdc.gov/non-polio-enterovirus/php/laboratories/index.html

CDC. (2024k, July 22). Mpox Case Definitions. https://www.cdc.gov/poxvirus/monkeypox/clinicians/case-definition.html

CDC. (2024l). Mpox Clinical Testing. https://www.cdc.gov/poxvirus/mpox/clinicians/clinical-testing.html 

ECDC. (2022a). Interim advice on Risk Communication and Community Engagement during the monkeypox outbreak in Europe, 2022. https://www.ecdc.europa.eu/sites/default/files/documents/Joint-ECDC-WHO-interim-advice-on-RCCE-for-Monkeypox-2-June-2022.pdf

ECDC. (2022b). Risk assessment: Monkeypox multi-country outbreak. https://www.ecdc.europa.eu/en/publications-data/risk-assessment-monkeypox-multi-country-outbreak

FDA. (2022, April 19). Nucleic Acid Based Tests. https://www.fda.gov/medical-devices/vitro-diagnostics/nucleic-acid-based-tests

HHV-6 Foundation. (2024). Overview on Testing for HHV-6 infection. https://hhv-6foundation.org/patients/hhv-6-testing-for-patients 

Khan, A. (2014). Rapid Advances in Nucleic Acid Technologies for Detection and Diagnostics of Pathogens. J Microbiol Exp, 1(2). https://doi.org/10.15406/jmen.2014.01.00009 

Miller, J. M., Binnicker, M. J., Campbell, S., Carroll, K. C., Chapin, K. C., Gilligan, P. H., Gonzalez, M. D., Jerris, R. C., Kehl, S. C., Patel, R., Pritt, B. S., Richter, S. S., Robinson-Dunn, B., Schwartzman, J. D., Snyder, J. W., Telford, I. I. I. S., Theel, E. S., Thomson, J. R. B., Weinstein, M. P., & Yao, J. D. (2018). A Guide to Utilization of the Microbiology Laboratory for Diagnosis of Infectious Diseases: 2018 Update by the Infectious Diseases Society of America and the American Society for Microbiology. Clinical Infectious Diseases, ciy381-ciy381. https://doi.org/10.1093/cid/ciy381 

Mothershed, E. A., & Whitney, A. M. (2006). Nucleic acid-based methods for the detection of bacterial pathogens: present and future considerations for the clinical laboratory. Clin Chim Acta, 363(1-2), 206-220. https://doi.org/10.1016/j.cccn.2005.05.050 

UKHSA. (2024, February 15). Monkeypox: diagnostic testing. https://www.gov.uk/guidance/monkeypox-diagnostic-testing

WHO. (2022). Monkeypox. https://www.who.int/health-topics/monkeypox

Specialty Matched Consultant Advisory Panel review 3/2020

Medical Director review 3/2020

Specialty Matched Consultant Advisory Panel review 3/2021

Medical Director review 3/2021

Medical Director review 7/2022

Medical Director review 11/2022

Medical Director review 7/2023

Medical Director review 10/2024

Policy Implementation/Update Information

1/1/2019 BCBSNC will provide coverage for identification of microorganisms using nucleic probes when it is determined to be medically necessary because the medical criteria and guidelines are met. Medical Director review 1/1/2019. Policy noticed 1/1/2019 for effective date 4/1/2019. (jd)

4/1/2019 Billing/Coding section updated. (jd)

10/29/19 Wording in the Policy, When Covered, and/or Not Covered section(s) changed from Medical Necessity to Reimbursement language, where needed.

12/10/19 Reviewed by Avalon 3rd Quarter 2019 CAB. Within the table under the When Covered section, removed “Gastrointestinal Pathogen Panel” and corresponding codes 87505-87507 and “Respiratory Virus Panel” including corresponding codes 87631-87633; Item 3, removed C. dificile and added Mycoplasma genitalium. Under the When Not Covered section, added “Candida species” along w/corresponding codes. The following codes were removed from the Billing/Coding section: 87505, 87506, 87507, 87632, 87633. Medical Director review 11/2019. (jd)

5/12/20 Updated Related Policies section. Under the When Covered section, added item #3: “Reimbursement is allowed for molecular testing for coronavirus disease 2019 (COVID-19) to aid diagnosis.” Updated Policy guidelines and references. Added the following codes to the Billing/Coding section: U0001, U0002, and 87635. Specialty Matched Consultant Advisory Panel review 3/2020. Medical Director review 4/2020. (jd)

7/28/20 Reviewed by Avalon 2nd Quarter 2020 CAB. Added Note to Policy statement as follows: “The coverage criteria outlined in this policy are not applicable to diagnostic COVID-19 testing.” To Table 1 When Covered section table 1, added the following: Chlamydia pneumoniae, Mycoplasma genitalium, Respiratory syncytial and associated codes; removed HIV 1 and 2. Removed the following statements: “Reimbursement is allowed for PCR testing for Ebola…” and will currently be submitted with unspecified codes along with statement related to coronavirus disease 2019. Item 2: removed statement related to Avian influenza A virus, mycoplasma genitalium, statements related to RSV and SARS, and added “EBOLA”. Policy and references updated. The following codes were removed from the tables and Billing/Coding section: U0001, U0002 and 87635, 87534, 87535, 87536, 87537, 87538 and 87539. Medical Director review 7/2020. (jd)

10/1/20 The following code was added to the Billing/Coding section effective 10/1/20: 0219U. (jd)

3/31/21 Specialty Matched Consultant Advisory Panel review 3/2021. Medical Director review 3/2021. (jd)

8/24/21 Reviewed by Avalon 2nd Quarter 2021 CAB. Policy guidelines and references updated. Medical Director review 7/2021. (jd)

9/13/22 Reviewed by Avalon 2nd Quarter 2022 CAB. Updated background, policy guidelines and references. Policy and When Covered section edited for clarity. Billing/coding section updated. Medical Director review. 7/2022. (tm)

12/13/22 Off-cycle review by Avalon 3rd Quarter 2022 CAB. Policy Guidelines and References updated. Table 1 in When Covered section updated to include Orthopoxvirus and code 87593 added to Amplified Probe column. Coverage criteria 2 edited to remove specific list of organisms, as it was not all inclusive. Now reads “2. Reimbursement is allowed for PCR testing for any other microorganism without a specific CPT code.” When Not Covered section edited for clarity. Code 87593 added to Billing/Coding section. Medical Director review 11/2022. (tm)

8/15/23 Reviewed by Avalon 2nd Quarter 2023 CAB. Updated Description, Policy Guidelines and References. Within the table under the When Covered section, row for Candida testing for vaginitis removed (see updates to Table 1 under Not Covered), directive to see M2057 for vaginal Candida moved into policy description, code 87493 for C. diff moved from “Direct Probe” column to “Amplified Probe” column, Hepatitis B removed from the table due to the expansion of G2036 to include Hepatitis B testing. Previous coverage criteria 2 removed (2. "Reimbursement is allowed for PCR testing for any other microorganism without a specific CPT code”). Table 1 under Not Covered section edited to remove references to Candida testing for vaginitis, row now specifies “non-vaginal Candida”. Removed codes 87516, 87517, 87797, 87798, and 87799 from Billing/Coding section. Medical Director review 7/2023. (tm)

12/17/24 Reviewed by Avalon 3rd Quarter 2024 CAB. Updated Description, Policy Guidelines and References. Removed Mycoplasma genitalium from table under When Covered section, as management of testing for M.genitalium is now contained within Diagnostic Testing of Common Sexually Transmitted Infections AHS-G2157. Removed direct probe for HHV6 code 87531 from table under When Covered section and placed in table under Not Covered section. Code 87563 removed from Billing/Coding section. Medical Director review 10/2024. Notification given 12/17/2024 for effective date 2/12/2025. (tm)

Disclosures:

Medical policy is not an authorization, certification, explanation of benefits or a contract. Benefits and eligibility are determined before medical guidelines and payment guidelines are applied. Benefits are determined by the group contract and subscriber certificate that is in effect at the time services are rendered. This document is solely provided for informational purposes only and is based on research of current medical literature and review of common medical practices in the treatment and diagnosis of disease. Medical practices and knowledge are constantly changing and BCBSNC reserves the right to review and revise its medical policies periodically.

BCBSNC may request medical records for determination of medical necessity. When medical records are requested, letters of support and/or explanation are often useful but are not sufficient documentation unless all specific information needed to make a medical necessity determination is included.