Out-of-network coverage for prescription drugs

Generally the term out-of-network refers to the use of providers that are not contracted to provide services to Blue Medicare HMO℠, Blue Medicare PPO℠, or Blue Medicare Rx℠ PDP members. Routine use of an out-of-network pharmacy is not permitted by a member who resides in a location where adequate pharmacy access exists (please refer to the pharmacy access standards). Members are encouraged to use network pharmacies unless one of the specific out-of-network situations listed below applies. In these situations, the use of out-of-network providers is permissible. There are several specific situations in which coverage may be available out-of-network:

• You are in an emergency situation and need access to a covered Part D drug.
• You are traveling outside of the service area; run out of or lose the covered drug(s) or become ill and need a covered drug and cannot access a network pharmacy.
• You cannot obtain a covered drug in a timely manner within your service area, because for example, there is no network pharmacy within a reasonable driving distance that provides 24-hour-a-day/7-day-per-week service.
• You reside in a long-term care facility and the contracted long-term care pharmacy does not participate in the plan's pharmacy network.
• You must fill a prescription for a covered drug, and that particular drug is not regularly stocked at accessible network retail or mail-order pharmacies (for example, an orphan drug or other specialty pharmaceutical typically shipped directly from manufacturers or special vendors).
• You are evacuated or displaced from your residence due to a state or federally declared disaster or health emergency.

In these situations, members may have prescription drug coverage and Blue Cross and Blue Shield of North Carolina (Blue Cross NC) may pay up to the allowed amount for the drug minus any applicable copay or coinsurance.

There are two reimbursement scenarios for the out-of-network benefit:

1. If you live in a county that does not have adequate access to a participating pharmacy: in this situation, after you submit your paper claim, you will be reimbursed up to the plan's allowed amount minus your cost share.
2. If you live in a county with adequate access to a participating pharmacy: if you use an out-of-network (or non-participating) pharmacy in counties with adequate access, you will be reimbursed up to the plan's allowed amount minus your cost share. You must meet one of the 5 allowable circumstances outlined above. Routine use of an out-of-network pharmacy will require that you pay 100% of the charges.

Please note that in emergency situations, you will be reimbursed the entire amount minus your member cost share amount.

Some drugs and vaccines are generally dispensed and administered in the physician office setting. Those not covered under Medicare Part B may be covered by Blue Medicare HMO℠ or PPO℠. In many cases these drugs and vaccines will require prior approval to be requested and approved before coverage can be provided under Blue Medicare HMO℠ or PPO℠ benefit.