Hurricane Helene Relief

Members can go to any open pharmacy and ask the pharmacist on duty to request the prescription from their regular pharmacy.  

• If original prescriptions were filled at a common pharmacy chain (Walgreens, Walmart, etc.), members can go to any open pharmacy chain location and ask the pharmacist on duty to request the prescription from their regular pharmacy.  
  
• Members who had their original prescriptions filled at an independent pharmacy should contact Customer Service for assistance at the number found on the back of their ID card.  
  

To locate a pharmacy that is open, visit the North Carolina Board of Pharmacy website.  

Members can request early prescription refills to restore lost or missing medications and opt to transfer their prescriptions to a different pharmacy if their regular pharmacy is impacted and/or closed.  

• Early prescription refills are available to members in all 100 North Carolina counties through October 24, 2024, and applies to Fully-Insured (group and individual), Medicare and Federal Employee Program members. 

To ensure members have access to the care they need during this critical time, we are deferring prior authorization for post-acute care covered services incurred by Blue Cross NC members in North Carolina for Home Health settings, in-network Skilled Nursing Facilities, and Residential Treatment Centers. For Medicare Advantage, including Experience Health, the waiver also includes Acute Inpatient Rehabilitation and Long-Term Acute Care Hospitals.   

We are waiving requirements for in-network exception requests so members can access the care they need at an out-of-network provider if no in-network provider is available. Members can reach out to the number on the back of their member ID card for help finding care. 

These measures apply to members, providers and customers from all lines of business, including fully insured, self-funded, Blue TPA and Medicaid, who reside in or provide services in impacted areas.