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If you are living with or have been recently diagnosed with a chronic condition (such as diabetes or heart disease), it might feel challenging to manage. Your doctor can provide a lot of helpful information, but sometimes it can be hard to remember what to do once you leave the doctor’s office, or between visits. This is where the Nurse Support Program can help support you.
What is the Nurse Support Program?
The Nurse Support Program is a team of experienced nurses and health care professionals (like pharmacists, dietitians, and social workers) who are here to support you with your health needs. Their goal is to provide the personalized care you deserve. They can answer any health questions you might have, find useful resources, and help you navigate the health care system. The Nurse Support Program is included with your plan, so there is no additional cost for you.
Should I connect with the Nurse Support Program?
Should I connect with the Nurse Support Program?
It’s really easy to reach your Nurse Support Program team. You can call them on the phone or send them secure messages using a mobile app called Wellframe®. Whether you have a question or an update on your health, with Wellframe, you can send a secure message on your own time, whether you are at home or on-the-go. You can opt out or decline to participate at any time.
What else can I do on the Wellframe app?
- Read educational articles about your health and / or condition
- Set medication, exercise, and appointment reminders
- Track your health progress
- And more!
How do I get the Wellframe app?
If you are interested in working with the Nurse Support Program team, you can get started in a few simple steps:
1. Download Wellframe to your mobile device. Your access code will autofill.* Here it is in case you need it: ncdmnewsletter.
2. Follow the prompts to complete the registration process.
You’ll get a message from your care team after completing the sign up process.
If you have questions or want to learn more before getting started, call the Nurse Support Program at 888-229-8510.
Or, if you want to learn more about Wellframe, visit the Wellframe website.
* If using an Apple device, click “Allow Paste” when prompted.
Disclosures:
Wellframe is an independent company solely responsible for the services it provides and does not offer Blue Cross or Blue Shield products or services. The purpose of the program is to assist you in maintaining and improving your health. The services and information provided by the Blue Cross NC nurse advocates are intended as a resource and are not intended to provide medical advice. Results are not guaranteed. Before making any decisions regarding changes in your care or medications, be sure to consult your doctor.
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Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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