Blue Cross NC is updating our operational system. This change will enable us to administer your health plan more efficiently and effectively.
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It’s 2024, and our new operational system is now up and running. That means you should only be using your new Blue Medicare℠ member ID card when you visit the doctor or get a prescription filled. Your care providers need the information on the new card to file your 2024 claims properly.
If you still have that old card hanging around, you can go ahead and cut it up with scissors or shred it. (Please be aware that a paper shredder for home use may not be able to shred your ID card.) You may also drop off your old ID card at one of our Blue Cross NC Centers for safe disposal.
Make the switch to make a difference!
Let us know that you have switched to using your new card, and we’ll make a donation to your choice of one of the following charities:
North Carolina Arts Foundation
A vision of “arts for all people” is the guiding star of the North Carolina Arts Foundation. They support arts programs in rural, urban, and metropolitan counties across North Carolina that inspire our citizens and contribute to the well-being of their communities and our state.
Feeding the Carolinas
Feeding the Carolinas works in partnership with ten Feeding America affiliated Food Banks (regional distribution centers) to create a hunger-free North and South Carolina.
Special Olympics North Carolina
Special Olympics aims to combine high-quality sports with a wide audience and be a driving force for social inclusion of people with intellectual disabilities. Recognized globally as one of the largest Special Olympics programs in the world, Special Olympics North Carolina has nearly 40,000 child and adult participants.
Did you make the switch?
If so, click the button below to choose your charity, and we’ll make a donation.
Stay safe!
Beware of anyone who contacts you about your new Blue Medicare ID card. Blue Cross and Blue Shield of North Carolina (Blue Cross NC) will never call and ask for personal or private information about your new member ID number or card. Remember, if you have any questions, you can always call the Customer Service number on the back of your member ID card.
Access your plan 24/7
With Blue Connect℠, your member website, and the Blue Connect Mobile NC app, you can download a member ID card, view claims, locate doctors, see benefits and more!
Still have questions?
Below are more details about the new member ID cards. If you don't see an answer for a question you may have or want further information, we're happy to help. Just call the Customer Service number that's listed on the back of your current member ID card.
New ID cards will begin mailing out in mid-December. You should receive your card by the end of December.
Members who haven't received their member ID cards in the mail will be able to download a digital ID card at BlueConnectNC.com, the member website, or from the Blue Connect Mobile NC app, by late December. You may also ask for another new card to be mailed to you:
- Online: Log in to your account at Blue Connect and click “ID Card” on the homepage.
- By phone: Call the Customer Service number on the back of your current member ID card. Then, following the prompts to request an ID card and ask a Customer Service representative.
It's very important that you begin using your new member ID card on January 1, 2024. This ensures your care isn't disrupted and your claims are processed correctly.
No. Blue Cross NC is sending you a new ID card because your member ID number is changing, effective January 1, 2024. Of course, Blue Cross NC will replace ID cards as needed, if your card is lost or damaged.
In late 2023, Blue Cross NC is updating the operational system used for its Medicare members. As a result, current members will receive new member ID cards in December 2023 and should begin using them in 2024. This includes members whose coverage renews on June 1 (Medicare Supplement plan members).
Members can register for the first time using their old member ID number or wait for their new member ID number to register.
No. Members who already have registered with Blue Connect do NOT need to register with their new ID number. They simply log in with their current user ID and password.
Yes. LIBERTY Dental will be issuing new ID cards due to member number ID changes. These cards will also be issued in December. Please contact LIBERTY Dental's Customer Service for any questions at 866-544-4350 (TTY 877-855-8039), Monday through Friday, from 8:00 AM to 8:00 PM.
No. Pre-authorizations will automatically shift to your new member ID. You will not need to take any action.
To protect the safety and security of your personal information, please destroy and dispose of your old ID card after December 31, 2023. You can either cut up the card with scissors or use a shredder. (Please be aware that a paper shredder for home use may not be able to shred your ID card.) You can also drop off your old ID card at one of our Blue Cross NC Centers listed below. You can find more Blue Cross NC locations at Blue Connect, your member website.
Boone
2640 North Carolina 105
Suite 101
Boone, NC 28607
Toll free:
888-275-7513, x3
Charlotte
2336 Freedom Drive
Suite C
Charlotte, NC 28202
Toll free:
888-275-7513, x2
Raleigh
8511 Brier Creek Parkway
Suite 107
Raleigh, NC 27617
Toll free:
888-275-7513, x1
If you continue to use your old ID card at a provider's office or at the pharmacy after January 1, 2024, your Blue Cross NC coverage status may show as inactive at the point of service, and claims may not process correctly.
Disclosures:
Y0079_12308_C PA 12212023 | U43834a, 12/23
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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© 2024 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Blue Cross NC is an abbreviation for Blue Cross and Blue Shield of North Carolina. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.