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We're here to help
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is here for our members and communities in Western North Carolina and beyond after the devastation of Hurricane Helene. We're working with state, federal and local officials, and organizations throughout the affected counties, to assess needs and understand how we can best support the relief efforts. You'll find our most up-to-date resources here.
Immediate relief for members
Telehealth
Access care through telehealth
Telehealth is available for members who aren’t able to see a provider in person. Check with your local clinic or hospital to see if they offer virtual visits. If your plan covers telehealth, log in to Blue Connect and navigate to Doctors & Facilities, and then Telehealth Video Consults.
Prescriptions
Request an early prescription refill
Members can request early prescription refills to restore lost or missing medications, and opt to transfer prescriptions to a different pharmacy if their regular pharmacy is impacted or closed. Go to any open pharmacy and ask the pharmacist on duty to request the prescription from your regular pharmacy.
Deferrals
Extensions for plan changes or premiums
We're deferring the requirements for plan changes and allowing impacted members additional time for a newborn or adopted child to be added to a parent's plan. We're also deferring requirements for premium payments, giving you an extra 30 days to pay your health insurance premiums.
Community support
We are listening and responding to our community partners’ needs for immediate relief and long-term recovery efforts. Blue Cross NC and the Blue Cross and Blue Shield of North Carolina Foundation (Blue Cross NC Foundation) are donating more than $2.5 million to local, regional and statewide relief and recovery efforts, including support for food, shelter, and supplies. We continue to listen and respond to our community partners’ needs for longer-term relief efforts and will continue to keep you updated on how you can support. Please direct questions to CommunityRelations@bcbsnc.com.
Provider resources
We're here for our health care providers on the front line
Additional resources
Disaster Distress Hotline
Get confidential counseling, referrals or other support anytime by calling 800-985-5990.
Call 2-1-1
Get free confidential information on health and human services within your community through this hotline provided by the United Way of North Carolina.
Apply for FEMA assistance
You can apply for assistance from the Federal Emergency Management Agency by visiting FEMA.gov or calling 800-621-3362 between 7 AM -11 PM daily.
Mental Health Resources
Our members can access available mental health resources anytime through our Behavior Health Care Navigator.
Check back for updates
This page will be kept up to date with information about our efforts to support the community. Check back for more.
Disclosures:
Telehealth services are subject to the terms and conditions of the member’s health plan, including benefits, limitations and exclusions. Telehealth services are not a substitute for emergency care.
Telehealth benefits are available on all plans either from Blue Cross NC or through the provider network. Blue Cross NC provides the telehealth program for your convenience and is not liable in any way for the goods or services received. Blue Cross NC reserves the right to discontinue or change the program at any time without prior notice. Decisions regarding your care should be made with the advice of a doctor. Depending on your plan, selected programs may not be available to you at this time. Check with Blue Cross NC Customer Service to determine your eligibility. Blue Cross NC has contracted with a third-party vendor independent from Blue Cross NC to bring you telehealth benefits.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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